Welcome to Brunton Park Health Centre
This website is for both existing patients and those considering registering with us. It tells you about the services we provide, how to access them and some general information about how our practice operates.
We always welcome new patients. Please click here to find out about joining us. Our reception services are open Monday to Friday 8.00am – 6.30pm. To view our appointment times please click here.
For medical help outside of normal hours ring 0845 60 80 320.
Appointments
Consultations with our practice team are by appointment only. We try to ensure that all patients are offered a consultation within 48 hours. If you wish to see a particular GP or Nurse then you may have to wait longer. You can make an appointment by phone, by visiting the practice or online.
Online Access
To use our online appointments and prescriptions service you need to register directly with Practice. The receptionist will give you an “Access Pin” document which will have your registration details on such as your access pin and ID numbers. Set up is easy and will allow you to 24/7 access to book and cancel appointments and order your prescription online. When you have received your registration document click here to access the online service. Please read the terms of use and the information about your privacy which apply.
Out of Hours
Outside normal working hours, a 24hr medical advice is available throughout the year. Cover is provided by the local doctors and nurses operating through Northern Doctors Urgent Care. The service provides telephone advice, consultation at an emergency centre, or, if appropriate, a home visit.
To contact the service, please call the normal
surgery number 0191 236 3338 and listen to the recorded message.
Calls to the out of hours services should be for urgent matters only which cannot wait until our surgeries have re-opened. To contact the out of hours service, ring the main surgery number and listen to the recorded message for contact instructions.
The medical/nursing staff on duty do not have access to your records and have only a limited supply of emergency medication. If you telephone the surgery out of hours you will hear a recorded message giving the contact number for the out of hours service. The message may change so you must always telephone the surgery each time you need assistance.
Please note that trauma, nose bleeds and drug overdoses are dealt with by the Accident and Emergency Department of the hospital and not by the GPs. Toothache and other dental problems are covered by the Emergency Dental Service. Potential life-threatening emergencies, e.g. severe chest pain, severe breathlessness, collapse, fits etc should be dealt with by telephoning 999 immediately.
Telephone advice on health matters is also available from NHS Direct on 0845 4647 or online at www.nhsdirect.nhs.uk
This 24 hour helpline is staffed by experienced nurses who are able to provide detailed advice on a wide variety of illnesses and other health related issues. It is especially worthwhile contacting them if you are suffering from coughs, colds, flu symptoms, rashes, stomach upsets and back and neck problems etc.
Order a repeat prescription
If you need regular medication on prescription, your doctor will usually organise a repeat prescription for you.
This can then be ordered at set intervals without seeing the doctor in person. If you are a new patient to the practice, we will need to see you in person first to arrange this service.
Repeat prescriptions are normally issued on a monthly basis and can be ordered between 11.00am and 1.00pm weekdays. Please telephone our main surgery line. Alternatively, you make your request in person or by post. Please note that we do need 48 hours to process this for you. The prescription is passed to your usual GP for checking and signing. The GP may ask you to make a routine appointment for review from time to time, and may occasionally not issue the prescription until this has occurred. Once completed, the prescriptions may be collected from our reception desk. Alternatively, if you supply a Stamped Addressed Envelope, we can post them back to you. Several local pharmacies also provide a collection service. Ask at reception for further details.
Ordering a prescription online
To order a repeat prescription via the online service, please use the link to the left ‘Online Appointments and Prescriptions’. You will need your log in and password to access this service.
